Senior Manager

About this role

Responsible for ensuring the effective execution of risk management activities, regulatory requirements, and control frameworks across the Business Clients portfolio.

Responsibilities

• Risk and Compliance Management
• Lead the implementation and embedding of operational risk, compliance, and governance frameworks across the business.
• Monitor, identify, and escalate emerging risks, control weaknesses, incidents, breaches, losses, and compliance concerns. Ensure timely implementation of corrective actions arising from audits, assurance reviews, and compliance monitoring activities.
• Drive adherence to regulatory requirements including KYC, AML, data privacy, conduct risk, and other applicable banking regulations.
• Control Environment and Operational Excellence
• Conduct quality assurance reviews, operational effectiveness assessments, and control testing activities. Oversee business continuity planning and ensure operational resilience within the business.
• Monitor adherence to policies, procedures, and operational standards across Business Clients. Drive the adoption and effective use of risk management and operational control tools.
• Risk Reporting and Insights
• Analyze risk trends, incidents, audit findings, and operational losses to identify root causes and emerging themes. Prepare and present risk reports, dashboards, and management information for business leadership forums.
• Provide actionable recommendations to address identified gaps and strengthen the control environment. Track and monitor the implementation of agreed remediation actions and report on progress.
• Stakeholder Engagement and Advisory
• Partner with business leaders to ensure effective implementation of risk and compliance requirements.
• Leadership and Capability Building
• Lead, coach, and develop teams to strengthen risk awareness and compliance capabilities.
• Promote a culture of accountability, ethical conduct, and proactive risk management.

Requirements

• Bachelor’s Degree in Business Administration, Commerce, Finance, Accounting, Risk Management, Auditing, Law, or a related field.
• Minimum of 7 years’ relevant experience within banking or financial services.
• 5-7 years’ experience within Business Banking, Commercial Banking, Operational Risk, Compliance, Audit, or related functions.
• Proven experience implementing and managing risk and compliance frameworks.
• Strong understanding of operational risk management, governance, regulatory compliance, and control environments.
• Experience in managing change initiatives, remediation programs, and regulatory projects
• Technical Competencies:
• Strong knowledge of banking regulations, risk management frameworks, and compliance requirements.
• Advanced risk assessment, risk reporting, and control evaluation capabilities. Ability to interpret risk data and translate findings into actionable business recommendations.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
• Excellent stakeholder management, communication, and influencing skills.
• Strong project management and change management capabilities.
• Behavioural Competencies:
• High levels of integrity, professionalism, and sound judgement.
• Strong attention to detail and commitment to quality.
• Courage to challenge non-compliance and drive accountability.
• Results-oriented with strong execution capability.
• Collaborative leader with the ability to influence across multiple stakeholder groups.
• Resilient, adaptable, and comfortable operating in a dynamic environment