Front Desk Administrator / Resort Supervisor

About this role

Join our vibrant team at Sevenhires as a Front Desk Administrator / Resort Supervisor, where your skills will shine in the heart of Uganda's hospitality and tourism industry. We pride ourselves on creating unforgettable experiences for our guests, and we are looking for an enthusiastic individual who shares our passion for service excellence. This dual role offers a unique opportunity to manage front desk operations while supervising resort activities, ensuring that every visitor feels welcomed and valued. As a Front Desk Administrator, you will be the first point of contact for our guests, responsible for managing reservations, check-ins, and customer inquiries. In your capacity as Resort Supervisor, you will oversee day-to-day operations, ensuring the smooth running of various resort activities. You will play a pivotal role in fostering a positive and inviting atmosphere for both guests and staff, contributing to our mission of delivering exceptional service that exceeds expectations. We are looking for a candidate who thrives in a dynamic environment and possesses a keen eye for detail. Your ability to communicate effectively and build strong relationships with guests and team members will be key to your success. If you're passionate about the hospitality sector and eager to make a lasting impact, we want to hear from you!

Responsibilities

• • Greet guests upon arrival and manage check-in/check-out procedures.
• • Handle reservations and cancellations efficiently.
• • Provide information about resort amenities, local attractions, and services to guests.
• • Supervise daily operations, ensuring that all resort activities run smoothly.
• • Address guest complaints and feedback promptly and professionally.
• • Train and mentor front desk staff to maintain high service standards.
• • Collaborate with other departments to enhance guest experiences.

Requirements

• • Proven experience in a front desk or customer service role, preferably in hospitality.
• • Strong organizational and multitasking abilities.
• • Excellent communication and interpersonal skills in English and local languages.
• • Proficient in using computer systems and hotel management software.
• • Ability to work flexible hours, including weekends and holidays.
• • A diploma or degree in Hospitality Management or related field is an advantage.

Required Skills

Benefits