Manager Home Loans

About this role

he role holder will be a product manager for home loans with accountability for developing marketing plans to improve home loans service and generate high sales volume. He/she will be in charge of activities such as the concept design, research activities, and sales goals of the home loans products & service. • In this position, the product manager will work with individuals from across the Mortgage & Consumer Banking Department to identify and define target market segments, market requirements, key business strategies, and the competitive environment for HFB’s niche portfolio.

Responsibilities

• In coordination with the Mortgage & Consumer Banking Team, He/she will be responsible for managing the existing mortgage portfolio to ensure retention and portfolio quality.
• • Own the drafting and implementation of the consumer mortgage book growth strategy across the Bank.
• • Champion sales, portfolio growth, risk management, capacity building, stakeholder management, and reporting, in alignment with the Bank’s strategy and vision/mission.
• • Monitor market trends and collect information from time to time to identify potential areas for the development of new mortgage products and the improvement of existing ones.
• • Manage key stakeholders such as developers, real estate associations, regulators, among others.
• • Provide regular feedback on product requirements for local markets, including product specifications, functionality, pricing, and translation needs.
• • Prepare and execute product launches and campaigns to keep the Bank ahead as per the strategic objectives.
• • Champion capacity building across the Bank for mortgage products designed for individuals/consumers.
• • Assess customer needs and requirements for defined segments and targets
• • Adhere to current compliance standards.
• • Drive conformance to Service Standards for both borrowing and non-borrowing customers.
• • Oversee innovations in the consumer mortgage space to give the Bank a competitive edge in the marketplace.
• • Perform other duties as assigned.
• Financial Responsibility:
• • The role holder will be a product manager for home loans with accountability for driving mortgage sales, portfolio growth, portfolio quality, and profitability targets for the consumer mortgage products.
• • Manage the costs associated with the consumer mortgage products to achieve the expected profitability and product yield levels.

Requirements

• A Degree in banking, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
• • Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
• • Relevant Practical training in banking product management
• A minimum of 7 years’ experience in Banking, of which 2 must be in a supervisory role.
• • Prior experience in managing or structuring mortgage transactions for at least two years.
• • This position requires a highly self-directed individual with independent judgment who is passionate about the fields of community development and banking.
• • Must have critical thinking, analytical, attention to detail, and problem-solving skills.
• • Must have an in-depth understanding of banking product features, pricing, benefits, positioning, design and promotions.
• • Highly organized and self-directed.
• • Excellent communication and interpersonal skills.
• • Proven ability to demonstrate and coach exceptional customer service.
• Business Behaviours:
• • The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
• • Ability to build functioning working relationships across
• organizational and cultural boundaries.
• • Ability to demonstrate positive image and role model HFB’s values
• and leadership behaviours.
• • Must be a person of impeccable integrity.