Branch Manager

About this role

NOVA Microfinance Limited is seeking a results-oriented and experienced Branch Manager to lead branch operations and drive business growth

Responsibilities

• Drive branch sales, collections, portfolio quality, and profitability.
• Manage and monitor the loan portfolio, PAR, and overdue accounts.
• Lead, supervise, coach, and evaluate branch staff.
• Ensure effective loan appraisal, disbursement, monitoring, and recovery.
• Develop strategies for customer acquisition and business growth.
• Ensure compliance with company policies, controls, and regulatory requirements.
• Monitor branch performance, expenses, risks, and operational efficiency.
• Prepare timely performance reports and implement corrective action where necessary.
• Maintain strong customer relationships and ensure excellent service

Requirements

• Bachelor’s degree in Business, Finance, Economics, Accounting, Microfinance, or a related field.
• Minimum 3 years’ experience in microfinance, banking, SACCO, or a related financial services environment.
• Experience in credit, collections, portfolio management, sales, and team leadership.
• Strong leadership, analytical, communication, and problem-solving skills
• High integrity, accountability, and ability to work under pressure.
• Knowledge of loan management systems and Microsoft Office is an added advantage