Customer Experience Advisor

About this role

Reporting to the Executive Assistant to the CEO, the role is responsible for providing a professional, efficient, and confidential front-office and coordination service for the Executive Office, serving as the primary point of contact for the Managing Director, Executive Directors, and their key stakeholders. The role ensures seamless coordination of executive meetings, communications, correspondence, visitors, facilities, and engagements while maintaining the highest standards of professionalism, confidentiality, responsiveness, and customer experience in line with the Bank’s policies and procedures.

Responsibilities

• eporting to the Executive Assistant to the CEO, the role is responsible for providing a professional, efficient, and confidential front-office and coordination service for the Executive Office, serving as the primary point of contact for the Managing Director, Executive Directors, and their key stakeholders. The role ensures seamless coordination of executive meetings, communications, correspondence, visitors, facilities, and engagements while maintaining the highest standards of professionalism, confidentiality, responsiveness, and customer experience in line with the Bank’s policies and procedures.

Requirements

• Bachelor’s Degree in any relevant field.
• Minimum of 3–5 years’ relevant experience in executive administration, front-office management, executive support, corporate reception, or a similar role, preferably within a banking or financial services environment.
• Demonstrated experience supporting senior executives, managing executive-office activities, coordinating meetings, handling executive correspondence, and engaging with senior internal and external stakeholders.
• Good understanding of corporate office practices and, preferably, knowledge of banking or financial services operations, including the importance of regulatory compliance, confidentiality, and professional protocols.
• Practical knowledge and experience in managing confidential correspondence, document dispatch and receipt, records, registers, tracking systems, and administrative controls.
• Excellent verbal and written communication skills, with the ability to interact professionally and confidently with executives, Board members, regulators, government officials, clients, employees, and other stakeholders.
• Demonstrated ability to handle sensitive and confidential information with a high level of discretion, integrity, sound judgment, and professionalism.
• Strong organisational and time-management skills, with the ability to manage competing priorities, coordinate multiple activities, meet deadlines, and maintain attention to detail in a fast-paced executive environment.
• Proficiency in Microsoft Office applications, electronic calendar and meeting management systems, document management systems, email, and other standard office technology.
• High level of personal presentation, customer service orientation, responsiveness, courtesy, and professionalism, with the ability to remain calm, composed, and solution-oriented when dealing with demanding or sensitive situations.